If you lend your professional services por medio de de una Web based on WordPress at the same time you can brindar soporte al client. In this tutorial by CourseWpress.com we tell you how.
How to provide customer support in WordPress
There are several ways to support your customers. Luckily in WordPress There are different tools that make your work easier. Some of the alternatives can even be combined.
What is needed to provide customer support in WordPres?
The needs will vary depending on the support dynamics that you want to offer to your customers. But as a general rule, a system with customer support services implies that you must:
- Systematize your processes
- Organize your tasks
- A long list of organizational and administrative items that escape the purpose of this tutorial.
- And of course, the right tools that we list below.
Brindar soporte al cliente con FAQs
If instead of providing a service you sell, as an example, a product such as:
- software,
- Some template,
- A plugins
- Or a course.
Tal vez tus posibles clientes quieran saber más sobre el producto que ofreces. A veceS en el copy of the landing page not all information fits. This is why when someone has any doubts, the healthiest thing to do is direct them to the area of: Frequents Answers Questions.
There are a few plugins available in the WordPress plugin repository. Frequent questions. We have tried a few, we list the best ones.
Quick and Easy FAQs
What we like about Quick and Easy FAQs is that it makes it possible to organize all the questions and answers of this section of attractive shape. You do not need to put code or be a design crack. At the same time it is light, and yes, it is quick and easy.
Ultimate FAQs
Ultimate FAQs takes the subject of design to other levels. It offers a lot of options in a visually appealing way. At the same time compatible with WooCommerce.
With Ultimate FAQs it is feasible to create:
- Responsive FAQ Sections
- Questions grouped by category
- Accordion designs, drop down
- Spaces for users leave your comments on the answers offered.
FAQs without plugins
If you want to put your FAQ section without installing additional plugins it is feasible. And there are several alternatives. Remember that a FAQ section is nothing more than a page with useful information.
This is why you can organize a powerful FAQ using tools that you already have installed:
- Using your page builder. If you use a visual designer Well you can take advantage of the accordions and drop down modules that these tools offer. We have talked about these tools extensively here: The best visual builders for WordPress.
- Adding an index or a tabla de contents. Easy, build a page or an entry with all the answers to the frequent questions you insert a table of contents at the beginning and voila.
Chat support
A support chat it will not only give you a touch of professionalism to your website for the sale of services or products. At the same time, it will make your customers feel well cared for. It is that when you are a customer, there is nothing like being able to interact directly with the support service people.
Facebook Messenger for WordPress
They say that one of the golden rules to keep your happy customers is to provide a first-rate support. And with a chat of Facebook Messenger on your website you would be getting very close to fulfilling it.
Why?
Because everyone uses Facebook Messenger.
East plugin of the people of Zotabox se instala y se activa de forma sencilla. Más 20.000 webmaster confían en él.
WP Live Chat Support
If it were to choose an undisputed champion among the chat plugins without any doubt it would be the WP Live Chat Support.
We (more than 60,000 webmaster more) we used it before there was Facebook Messenger. And works.
It receives constant updates and has a very active community behind it, ready to collaborate. A more than recommended tool.
Systems specialized in customer support
If he FAQ and the chat are not enough for your case, you can rest easy. You are from Congratulations. There are tools that offer advanced packages customer support management.
WSDesk
WSDesk es un plugin freemium que se ocupa de habilitar support tickets. If you have a large company or a business that handles multiple support requests per day at your disposal, this is a good option.
Awesome Support
Awesome Support is complete and friendly. One of the things we look for when installing a support platform is that it be functional and easy to understand. It usually happens in this area, tools that end up being a headache or take a long time to be configured.
The Awesome Support it is simple and easy to install and very complete.
Puedes probar una demo es la siguiente dirección dirección url:
asdemo.flywheelsites.com
In summary
Toast Customer Support is an important part of the provision of a service through the web. Remember that tools they will help you in the technical section but the administrative and support work has to be provided by you.
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