Si estás tratando de arreglar la aplicación de Netflix que no funciona en el problema de Windows 10, no te preocupes, ya que miles de persons se han enfrentado a una situación similar en la que su aplicación de Netflix no funciona y no les queda más remedio que optar por otros métodos para ver los vídeos o películas de Netflix en su PC. Pero no te preocupes, ya que hoy en esta guía discutiremos varias formas de resolver este problema fácilmente. Pero antes de seguir adelante vamos a entender un poco más sobre el tema de Netflix y el problema subyacente.
Netflix: Netflix es un proveedor de servicios de medios de comunicación estadounidense fundado en 1997 por Reed Hastings y Marc Randolph. El principal modelo de negocio de la compañía es su servicio de streaming for subscription que permite a los clientes transmitir una gran cantidad de películas, series de televisión, documentales, incluidos los producidos en la empresa. Todo el contents de Netflix está libre de advertising y lo único que se requiere para usar Netflix es una buena conexión a Internet, siempre y cuando be un miembro de pago.
Netflix is one of the most popular and best video streaming services out there, but nothing is perfect, so there are several issues that arise when streaming Netflix on your PC. There are various reasons behind the Windows 10 Netflix app not working, crashing, not opening, or unable to play any video, etc. Also, customers have complained about a black screen on their TV when they start Netflix and because of this, they are unable to stream anything.
If you are among these users who are facing any of the above mentioned issues then don't worry as we will fix the Netflix app not working properly on Windows 10 PC.
Why doesn't the Netflix app work on Windows 10?
There are several reasons why Netflix is not working, but some of them are listed below:
- Windows 10 is out of date
- Issuance of date and time
- The Netflix app could be corrupted or out of date
- Graphics drivers are outdated
- Problemas de DNS
- Netflix could be down
But before attempting any troubleshooting methods beforehand, it is always recommended to make sure of the following:
- Restart your PC
- Always try to restart the Netflix app when you run into any problem
- Check your internet connection as you need a good internet connection to stream Netflix
- The date and time settings on your PC must be correct. If they are not correct, follow this guide.
After doing the above, if your Netflix app still doesn't work properly, then try the following methods.
How to fix Netflix app not working on Windows 10
Below are different methods by which you can fix your Netflix app not working problem on Windows 10:
Method 1: Check for updates
It may be possible that the Netflix app is not working because your Windows is missing some crucial updates or because the Netflix app is out of date. Updating the Windows and updating the Netflix application your problem can be solved.
To update the window, do the following:
1.Press Windows key + I to open Settings and then click Update & Security.
2.In the menu on the left, click Windows Update.
3.Now click the "Check for updates" button to check for available updates.
4.If there are any pending updates, click Download and Install Updates.
5.Once the updates are downloaded, install them and your Windows will be up to date.
To update the Netflix application follow these steps:
1.Open the Microsoft store by searching with the search bar.
2. Press "enter" in the top result of your search and the Microsoft store will open.
3.Click on the three dots icon available in the upper right corner.
4.Now click on Downloads and Updates.
5.Then click the Get Updates button.
6.If an update is available, it will be downloaded and installed automatically.
After updating your Windows and Netflix app, check whether your Netflix app is working properly or not.
Method 2: Restart the Netflix app in Windows 10
If the Netflix app is reset to its default settings, the Netflix app may start working properly. To reset the Netflix app for Windows, follow these steps:
1.Press Windows key + I to open Settings and then click Applications.
2.En el menú de la izquierda, selecciona Apps & features y luego busca la aplicación Netflix en el cuadro de búsqueda.
3.Haga clic en la aplicación de Netflix y luego en el link de opciones avanzadas.
4.In the advanced options, scroll down and look for the Reset option.
5.Now click the Restart button under the Restart option.
6.After restarting the Netflix app, your problem can be fixed.
Method 3: Update the graphics drivers
If you are facing the Netflix app not working problem, then the most likely cause of this error is that the graphics card driver is corrupt or out of date. When you update Windows or install a third-party application, it can corrupt your system's video drivers. If you are facing any of these problems then you can easily update your graphics card drivers and solve the Netflix app problem.
Once you've updated the graphics driver, restart your PC and see if you can fix the Netflix app not working on Windows 10.
Reinstall the graphics card driver
1.Press Windows Key + R, then type devmgmt.msc and hit Enter to open Device Manager.
2. Expand Display Adapters and then right-click on your NVIDIA graphics card and select Uninstall.
2.If you are prompted for confirmation, select Yes.
3.Press Windows key + X and select Control Panel.
4.From the Control Panel click Uninstall a program.
Next, uninstall everything related to Nvidia.
6.Reinicie su sistema para guardar los cambios y vuelva a descargar la configuración del sitio Web del fabricante.
5.Once you are sure you have removed everything, try installing the drivers again.
Method 4: Delete the mspr.hds file
The mspr.hds file is used by Microsoft PlayReady which is a Digital Rights Management (DRM) program used by most online streaming services including Netflix. The name of the mspr.hds file itself implies the Microsoft PlayReady HDS file. This file is stored in the following directories:
For Windows: C: N-Microsoft Program Data N-Ready to Play for MacOS X: / Library / Application Support / Microsoft / PlayReady /
Deleting the mspr.hds file will force Windows to create a new one that will be free of errors. To delete the mspr.hds file, follow these steps:
1.Press Windows Key + E to open Windows File Explorer.
2.Now double click the C: drive (Windows drive) to open.
3.From the search box that is available in the upper right corner, search for the file mspr.hds.
Note: Or you can navigate directly to C: N-ProgramDataN-MicrosoftN-PlayReadyN
4. Type mspr.hds in the search box and press Enter. Wait until the search is completely over.
5.Once the search is complete, select all the files under mspr.hds.
6.Press the delete button on your keyboard or right-click on any file and select the delete option from the context menu.
7.Once all the files related to mspr.hds have been removed, restart your computer.
After the computer restarts, try running the Netflix app again and it may work without problems.
Method 5: Clear DNS and restart TCP / IP
A veces la aplicación Netflix no se conecta a Internet porque está tratando de resolver la IP adress of server para la Url introducida que tal vez ya no sea válida y por eso no puede encontrar la correspondiente dirección IP válida del servidor. Así que, al limpiar el DNS y reiniciar el TCP/IP su problema puede ser arreglado. Para limpiar el DNS siga los siguientes pasos:
1.Right-click the Windows button and select "Command Prompt (Admin)". Or you can use this guide to open the Elevated Command Prompt.
2.Type the following commands one by one and hit Enter after typing each command:
ipconfig / release ipconfig / renew netsh winsock reset netsh int ip reset ipconfig / flushdns ipconfig / registerdns netsh int tcp set heuristics disabled netsh int tcp set global autotuninglevel = disabled netsh int tcp set global rss = enabled netsh int tcp show global
3.Restart your PC to save your changes, and you are good to go.
After completing the steps above, the TCP / IP address will be reset. Now, try to run the Netflix app and the problem can be solved.
Method 6: Change the DNS server address
1.Press Windows key + I to open Settings and then click Network & Internet.
2. Make sure you click on Status and then scroll down to the bottom of the page and click on the Network and Exchange Center link.
3.Click on your network connection (Wi-Fi), and click the Properties button.
4.Select Internet Protocol Version 4 (TCP / IPv4) and click the Properties button again.
5.Check the "Use the following DNS server addresses" box and enter the following in the appropriate fields:
Preferred DNS server: 8.8.8.8 Alternate DNS server: 8.8.4.4
6.Save the settings and reboot.
Method 7: Install the latest version of Silverlight
Para poder transmitir videos en Windows 10, la aplicación Netflix usa Silverlight. Por lo general, Microsoft Silverlight se actualiza automáticamente a la última versión durante la actualización de Windows. Pero también puedes actualizarlo manualmente descargándolo del sitio web de Microsoft y luego instalarlo. Una vez que la instalación se haya completado, reinicie su computadora y verifique si su problema se ha resuelto o no.
Method 8: Reinstall the Netflix app
If none of the above methods work, then uninstall your Netflix app and reinstall it. This method may be able to solve your problem.
To uninstall the Netflix application follow these steps:
1.Type control in the Windows search bar and then click on the top result to open the Control Panel.
2. Click Uninstall a program link under Programs.
3.Scroll down and find the Netflix app in the list.
4.Now right-click on the Netflix app and select Uninstall.
5.Click Yes when it asks for confirmation.
6.Restart your computer, the Netflix application will be completely removed from your device.
7.To reinstall Netflix, download it from the Microsoft store and install it.
8.Once you install the Netflix app again, the problem can be solved.
Method 9: Check Netflix Status
Lastly, check if Netflix has dropped this way. If you have an error code, you can also look for it here.
Hopefully, using one of the above methods you will be able to fix the Netflix app not working on Windows 10 and you will be able to enjoy Netflix videos again without any interruption.
