Instagram es probablemente la compañía de tecnología de más rápido crecimiento en los últimos 2 años y aún cuando ese es un claro indicador de que las cosas van bien, ese crecimiento tan acelerado además trae muchos problemas en la aplicación -especialmente técnicos y de infraestructura- y es por esto que la mayoría de los usuarios perder una forma efectiva de contact Instagram and get them to reply when we experience any of these problems.
It is not the first time that we see how many users complain that the Instagram support service does not respond to any of their requests and the truth is that it is something that should be improved a lot. On the other hand, we understand that you are a bit overwhelmed by the hundreds of inquiries you receive daily, but that is something you should anticipate as your platform's user community grows.
How to get them to listen to you when you try to contact Instagram.
Since Instagram will certainly receive hundreds of queries and suggestions on a daily basis, it is obvious that not all of them will receive a response, so it never hurts to resort to some tips or tricks. que aumentan las oportunidades de que su consulta be respondida.
Before reading our recommendations, first make sure that your question is not resolved in the Instagram help center. It is useless if you apply our advice, if you are going to contact Instagram to solve a question that is already resolved in its help center, if you do, never expect an answer from them. With that cleared up, here are our 3 particular tips:
- Address them in their language. Instagram pertenece a Facebook y por si no lo recuerdas, ambos disponen su sede en el estado de California (Estados Unidos), por lo que el inglés será el idioma oficial de la compañía y de todos modos del equipo de soporte de Instagram.
Ya hicimos la prueba de contactar con el equipo de soporte de Twitter, enviamos 2 mensajes con el mismo título, la misma consulta y la misma dirección de email, el primero lo escribimos en español y el segundo en inglés. Como consecuencia, solo respondieron el mensaje en inglés, solo ha tomado 4 días, mientras que nunca recibimos una respuesta de la consulta en español, pese a haberla enviado una semana antes. La conclusión es que sea cual sea la compañía, si tu consulta no está en su idioma, no esperes respuesta por parte de ellos. - Use your contact forms. To make sure that Instagram receives your message, always use the contact forms that they have in this aspect. You can use 2 forms:
For more detailed inquiriesTo report a bug or crash in the app, click (*3*)here. If you use this form, they recommend that you log in to Facebook to use your account information to provide better service. You should pay attention that the Instagram support team does not respond to all the notifications you receive, but if we are talking about a serious obstacle, they may contact you.
<>- For problems related to the Instagram login procedure, you can use this form.
- Your Twitter account. Undoubtedly the best option of the 3, since it is a much more fluid, direct route and it is updated daily. They probably won't respond to you personally on Twitter, but they will surely respond to your query faster and if they detect that it consists of a general obstacle then they will solve it with more urgency. At the same time, Twitter has something very useful and that is that you can use your followers to mention @instagram By tweeting your query, you will receive much more attention from this dynamic.
As you can see, these are small details that adding them can have an effect at the time of contact Instagram and have your inquiries taken seriously. With this we do not want to say that every time you have a question you resort to these techniques (if you abuse it you will probably have the opposite effect), basically find out beforehand and if you see that the problem is repeated in other users, then act.
