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The "Your account has been locked" error is displayed when some Xbox One users try to sign in to their console with their Microsoft account. The error message is accompanied by error code 0x80a40014. Affected users will not be able to access digital games or recover game data stored on the account.
Verify your Microsoft account
To fix this issue, verify your Microsoft account and add security information if needed.
- Login to your account.
- Select Security.
- Choose "Update Information". You may be asked to re-access your password or allow us to send you a security code to ensure only you make changes to your account.
- After reviewing and updating the security information in your Microsoft account, try to sign in to Xbox Live again.
- If you've added a phone number or email that hasn't been verified, you'll see a link to do it now.
- If you don't have another email address or phone number, you must add at least one and follow the instructions. We suggest two methods of contact in case of change.
Note If you get a message that your Microsoft account has been suspended, follow the instructions to unlock your account.
Check the status of Xbox Live servers
As it turns out, the "Your account has been locked" error (0x80a40014) may also be due to a server crash outside of your control. After investigating the issue, we have determined that this issue has occurred multiple times in the past.
In each incident, Microsoft ultimately confirmed that the issue was due to a server crash that ultimately resulted in a large number of Microsoft accounts being locked out or automatically disabled due to false positives. Fortunately, Microsoft is quick to announce issues like this.
Delete your profile and power cycle
- Turn on your console and reopen the tutorial menu by pressing the Xbox button on your controller.
- Then go to Settings > All settings and press A.
- In the Settings menu, click the Accounts tab and select Delete Accounts.
- Once you have decided to delete your accounts, the next step is to choose the profile you want to delete and confirm when prompted.
- Then close this menu and return to your dashboard.
- Now press and hold the Xbox button on your console until the console turns off completely and the light stops flashing.
- In short, turn the console back on to complete the power cycle.
- You should see the Xbox animation when the console turns on.
Use your Xbox One in offline mode
- Turn on your console and open the guide menu by pressing the Xbox button on your controller.
- In the Guide menu, go to Settings > System > Settings > Network to open the Network menu.
- Then click on the “Network Settings” menu on the left.
- Select Go Offline, then press the A button to activate offline mode.
- When you are prompted to confirm the action, click Yes.
- Restart your Xbox One console and the Xbox 0x80a40014 error indicating that your account has been locked will disappear.
https://support.xbox.com/help/errors/xbox-360/error-code-8015D004
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