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When trying to install or update a game, some users get an error message that Uplay cannot start the download. This error message can be triggered in various situations.
Lo que es obvio es que es factible que haya perdido su conexión a Internet. Si puede tener acceso a un portal Web desde su computadora, de forma clara este no es el caso.
Ya be que se trate de un obstáculo de conexión o no, el primer paso necesario es iniciar Uplay con derechos de administrador.
Uplay ordenador además puede mostrar este mensaje de error si no tiene suficiente espacio en su disco duro para completar la descarga. Puede crear espacio eliminando datos o desinstalando otro software. Los siguientes posts pueden ser útiles si está intentando crear espacio en su disco duro:
- Microsoft support tips on how to free up disk space
- How to uninstall a game from Uplay
If you have a working Internet connection and enough space on your hard drive, try reinstalling Uplay: This error message is sometimes a symptom of an outdated version of Uplay on your computer.
If the same problem occurs after a reinstall, you may need to fix connectivity issues.
Go with the preview version of Uplay
If you get the error "Uplay cannot start downloading", regardless of the game you download, you can try switching to the preview version to fix this problem.
Paso 1: haga doble clic en el icono del client Uplay en su escritorio para abrirlo.
Step 2: Click on the menu button, then select Settings.
Step 3: On the General tab, type and select the Test Preview Versions option.
Step 4: Open Uplay again and check if the error "Uplay cannot start downloading" disappears.
Utilizando la dirección DNS from Google
The root cause of this problem may be your DNS address settings. The best thing to do is change the default DNS address you use to a free Google address. Many users everywhere have been able to fix the problem basically by following these steps!
- Open the Run dialog box by simultaneously pressing Windows key + R. When the box opens, type "inetcpl.cpl" in the Open text box and click the OK button.
- You can also open the Control Panel by looking for it in the Start menu. Change the display by changing the setting to Category and click to open network and internet.
- In this window, click the Modify adapter settings option in the menu on the right.
- Whatever the case, find the current network adapter you are using, right-click on the icon and select
- Properties from the pop-up menu that appears. To do this, use the next item list, locate and left-click on the Internet Protocol version 4 (TCP / IPv4) option before clicking on Properties.
- En la pestaña General, seleccione el segundo botón de opción para utilizar las siguientes direcciones de server DNS. Utilice 8.8.8 y 8.8.4.4 como servidores DNS preferidos o alternativos.
These steps should allow you to bypass this error message, but if this is not the case, feel free to contact our support teams.
https://support.ubi.com/en-GB/faqs/31274/Uplay-Is-Unable-to-Start-Your-Download/
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