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The “Scan failed” error that occurs when GeForce Experience tries to scan your computer for installed games is a rather annoying error, as the program is useless if it doesn't detect the games you have installed.
If you are in the same situation, don't worry. This problem can be fixed. Here are two patches you can try:
Reinstall GeForce Experience
Reinstalling GeForce Experience can fix GeForce Experience app corruption issues:
1) Uninstall GeForce Experience.
2) Go to the GeForce Experience download site to download the latest version of the program.
3) Install the program on your computer. Then check if you can open it this time.
Stop all GeForce tasks and restart GeForce Experience.
1) Simultaneously press Shift + Ctrl + Esc to open Task Manager.
2) Select all currently running NVIDIA tasks and click End Task.
3) Right-click the GeForce Experience application icon and click Run as administrator. Check if it works.
Run the GeForce experience as an administrator
Running GeForce Experience with administrator rights has always been able to fix the issue for many users. The issue occurs when games are installed in folders that are only fully accessible with an administrator account. Giving GeForce Experience executable administrator rights should completely fix the problem!
- Locate the GeForce Experience shortcut or executable on your computer and open its properties by right-clicking on the desktop or Start menu entry or in the search results window and selecting
- Context menu properties.
- Go to the Compatibility tab in the Properties window and select the Run this program as administrator check box before saving changes with OK or Apply.
- Be sure to confirm any dialogs that appear that should ask you to confirm the selection with administrator privileges, and GeForce Experience should start with administrator privileges the next time you start.
Driver Check/reinstall device manager
Problems with your graphics drivers may prevent GeForce Experience from starting.
- Open Device Manager. You can search for it in the Start menu, choose Hardware and Sound > Device Manager in Control Panel, or go to the icon screen and choose Device Manager.
- Expand display adapters and double click on your NVIDIA graphics card.
Note: If your video card is not listed, go to Action > Check for hardware changes. If it's still not listed, see the Hardware Problems section of this guide.
RECOMMENDED: Click here to fix Windows errors and get the most out of your system performance
