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Many users face error 0x91d70000 when they try to play a disco game from their Xbox One console. What is the cause of Xbox One error 0x91d70000? This means that the console does not recognize the game CD format. Inconsistent network, firmware Errors, damaged Blu-ray discs, optical errors, and file corruption can cause Xbox One error.
How to fix error 0x91d70000 on Xbox One? Several effective troubleshooting techniques are presented in the following context.
Make sure the disc is clean and free of defects.
Clean the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom.
Make sure the Blu-ray Player application is installed correctly.
If you can play game discs but cannot play CDs, DVDs, or Blu-ray discs, make sure the Blu-ray player application has been installed correctly.
Power off and then power on the console and router
Restarting the console and the router is a common way to fix firmware problems. Many users have found this method useful. You can follow these steps to restart your console. It is because of that:
Step 1. Disconnect all cables from the console.
Step 2. Press and hold the Xbox button on your console for at least 10 seconds until the console shuts down completely.
Step 3. Press the reset button (or the power button) on your router or modem. Then wait a few minutes.
Step 4. Connect the cables to the Xbox console and press the Xbox button to activate it.
Step 5: Turn on your router / modem, insert the CD into your console and see if the Xbox One error 0x91d70000 goes away.
Clear persistent storage
- Press the Xbox button on your controller.
- From the home screen, select Settings.
- Then select Console.
- Select "Disc and Blu-ray" on the console screen.
- In the "Disc and Blu-ray" section, select "Persistent storage".
- This will erase the persistent storage.
Ongoing storage cleanup reported by users helped correct the bug.
Check if the optical drive is working
- If the problem persists, the problem may be with the console's optical drive.
- Several users advertised that the console can detect the drive if they grab the hard drive as soon as they insert it and prevent it from entering initially.
- However, this indicates a faulty optical drive that may need repair.
- If taking a disc solves the problem, take your console to a service center and have them check the problem with the optical drive.
RECOMMENDED: Click here to fix Windows errors and get the most out of your system performance
