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Another common Xbox One issue is the Xbox One sound. Some users report that the sound is very low, subtracting, or basically coming from a speaker. The Xbox One uses an HDMI cable and an optical audio cable to send sound to an HDTV or home theater, and this is the first place you can check if you're having this Xbox One issue.
If possible, change to a new HDMI or optical cable to avoid damaging the cable. Most HDMI and fiber optic cables are springy, but it is possible to damage one. If this is your first time setting up an Xbox One with these cables, double-check your Xbox and TV connections.
If this doesn't resolve the issue, try restarting the Xbox One by pulling the plug after letting it sit for 2 minutes. Another feasible solution is to check your Xbox One settings for sounds to see if things are set correctly.
If you don't hear any sound when playing Rare Replay games on Xbox One, try the following:
- Press the Xbox button on your controller twice.
- Scroll left to the menu, select Settings, then select All Settings.
- Scroll down to Display & Sound, select Volume, then Chat Mixer.
- Make sure the Mute all other sounds setting is chosen. If this is the case, select another setting (for example, reduce the volume of other sounds on a 50%).
Check the cable connections
- Make sure your HDMI / optical connectors are connected.
- Check that the cable is not damaged.
- Replace cable ends or use a different HDMI cable.
Troubleshooting audio with apps and games
Okay, everything linked to audio works except apps and games when voice chat is active. The best option is to customize the chat mixer. To do this, press the Xbox key on the controller, then go to System > Settings > Display and sound.
Después, el Username debe elegir Volumen> Mezclador de chat, después elegir una de las alternativas disponibles.
Troubleshooting sound with an A/V receiver
Some of us tend to connect the Xbox One via an audio receiver connected directly to the TV or computer screen. Sometimes such a device may have problems with sound output, so the user needs to do a few things to make things right.
Here's the thing, the user must power on each device in the order listed below before they can proceed.
- Television
- audio and video receiver
- console xbox one
It's time to hit the "Input" button on your TV or on the supplied remote. The idea is to switch the console's receiver to one of the HDMI ports. Once these operations are complete, please reboot the audio receiver, then set the TV connection to HDMI.
To finish, take the Xbox One controller and click on the Xbox button. Select System> Settings> Display and sound> Video output, then Video Fidelity and Overscan and finally HDMI from the available alternatives.
https://support.xbox.com/en-US/games/game-titles/no-sound-while-playing-rare-replay-xbox-one
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