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Some Windows users report getting "Error AAE -6117" when trying to download Pro Tools. Other users report seeing this message when trying to open the PlayBack Engine menu (by pressing the N button on the Home screen).
This error code simply means that the audio device cannot be initialized. In most cases, this problem occurs because there is no driver for the interface you are trying to use.
The first thing you should try to fix this particular problem is to force the PlayBack Engine window to launch immediately after starting the Pro Tools application. In most cases, this helps prevent potential clashes between the recording or playback device and Pro Tools.
It turns out that this problem can also occur if you miss the required audio interface driver. In this case, you can install it from the official AVID interface download page or (if the driver for your model is not available) replace the official interface driver with the ASIO4All driver.
If an AAE 6117 error occurs when opening Pro Tools | First of all, you can do it on Windows using Pro Tools | First of all, the interface driver is not available because it is used by another application/procedure. We have seen cases where Pro Tools | First of all, you can get stuck in this state.
This problem should not occur with Pro Tools First 12.8.2 or later. If you are using an earlier version of Pro Tools First, update it from your Avid account (download the updated installer from My Products & Subscriptions) or update the Avid Application Manager (Start / Windows Icon > All Apps > Avid > App Manager). of Avid applications).
Alternate solution
If this problem persists with Pro Tools First version 12.8.2 or later, first try the following:
- Close Pro Tools | First
- Go to Control Panel > Sound. Disable all devices in the "Playback and Recording" section.
- Instale ASIO4ALL: http://www.asio4all.com/ (esto no hace falta para ejecutar Scarlett, pero si hay otro controlador ASIO presente, Pro Tools | First puede eliminarse de este estado).
- Disconnect Scarlett from your computer.
- Start Pro Tools | Again. Now you can open it and choose the ASIO4ALL driver.
- Create a session and close Pro Tools | absolutely first.
- Reconnect Scarlett to your computer.
- Open Pro Tools | again.
- After loading the session, go to “Settings” > “Playback Mechanism” > and select the Focusrite controller.
Install the device driver
This error means "device does not exist" and is probably due to a missing driver for your interface.
- Download and install the driver for your audio interface (drivers for Avid interfaces are available at avid.com/drivers).
- Si el controlador no se encuentra disponible o utiliza hardware de audio integrado en su ordenador, instale ASIO4ALL.
- Immediately after starting, press and hold the N button until the Playback Engine window opens to choose your device.
If the same error occurs, try the following (computer):
- right-click on the speaker icon you see in the bottom right corner of the screen. Then click on "Reading Devices".
- right click on devices and turn off all audio devices.
- Do the same on the "Write" tab next to "Playback" (at the top of the dialog). After turning off all playback and recording devices, try running Pro Tools again.
By the time you start, you should be able to re-enable all your audio devices.
Disable recording devices on your computer.
If other steps don't help, turn off all recording and playback devices on your computer. Close Pro Tools before performing these steps.
You must also leave ASIO4ALL installed. This is required for the last troubleshooting method.
On a Windows computer, right-click the small speaker icon next to the clock. Depending on your version of Windows, click Sound Properties or Sounds.
The dialog that opens should contain several tabs, including the Playback and Recording tabs. Disable all devices listed on each tab.
Launch Pro Tools by holding down the "N" key on your computer. When the playback engine window opens, select the ASIO4ALL driver. You can then close and restart Pro Tools to see if this resolves the problem.
If these actions have resolved the error code, you can reactivate the playback and recording devices. You do not need to repeat this procedure after the problem is resolved.
If any of your disabled devices do not appear in the dialog, right-click in the window and select the check boxes to show disabled and disabled devices. Devices should appear before you can activate them.
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