{"id":95580,"date":"2022-07-15T13:52:21","date_gmt":"2022-07-15T11:52:21","guid":{"rendered":"https:\/\/rmarketingdigital.com\/wordpress\/como-brindar-soporte-al-cliente-en-wordpress\/"},"modified":"2021-03-03T08:50:20","modified_gmt":"2021-03-03T11:50:20","slug":"como-brindar-soporte-al-cliente-en-wordpress","status":"publish","type":"post","link":"https:\/\/rmarketingdigital.com\/en\/wordpress\/como-brindar-soporte-al-cliente-en-wordpress\/","title":{"rendered":"How to provide customer support in WordPress"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/rmarketingdigital.com\/en\/wordpress\/como-brindar-soporte-al-cliente-en-wordpress\/#Como-brindar-soporte-al-cliente-en-WordPress\" >How to provide customer support in WordPress<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/rmarketingdigital.com\/en\/wordpress\/como-brindar-soporte-al-cliente-en-wordpress\/#%C2%BFQue-se-necesita-para-brindar-soporte-al-cliente-en-WordPres\" >What is needed to provide customer support in WordPres?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/rmarketingdigital.com\/en\/wordpress\/como-brindar-soporte-al-cliente-en-wordpress\/#Brindar-soporte-al-cliente-con-FAQs\" >Provide customer support with FAQs<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/rmarketingdigital.com\/en\/wordpress\/como-brindar-soporte-al-cliente-en-wordpress\/#Quick-and-Easy-FAQs\" >Quick and Easy FAQs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/rmarketingdigital.com\/en\/wordpress\/como-brindar-soporte-al-cliente-en-wordpress\/#Ultimate-FAQs\" >Ultimate FAQs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/rmarketingdigital.com\/en\/wordpress\/como-brindar-soporte-al-cliente-en-wordpress\/#FAQs-sin-plugins\" >FAQs without plugins<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/rmarketingdigital.com\/en\/wordpress\/como-brindar-soporte-al-cliente-en-wordpress\/#Soporte-por-medio-de-de-chats\" >Chat support<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/rmarketingdigital.com\/en\/wordpress\/como-brindar-soporte-al-cliente-en-wordpress\/#Facebook-Messenger-for-WordPress\" >Facebook Messenger for WordPress<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/rmarketingdigital.com\/en\/wordpress\/como-brindar-soporte-al-cliente-en-wordpress\/#WP-Live-Chat-Support\" >WP Live Chat Support<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/rmarketingdigital.com\/en\/wordpress\/como-brindar-soporte-al-cliente-en-wordpress\/#Sistemas-especializados-en-soporte-al-cliente\" >Systems specialized in customer support<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/rmarketingdigital.com\/en\/wordpress\/como-brindar-soporte-al-cliente-en-wordpress\/#WSDesk\" >WSDesk<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/rmarketingdigital.com\/en\/wordpress\/como-brindar-soporte-al-cliente-en-wordpress\/#Awesome-Support\" >Awesome Support<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/rmarketingdigital.com\/en\/wordpress\/como-brindar-soporte-al-cliente-en-wordpress\/#En-resumen\" >In summary<\/a><\/li><\/ul><\/nav><\/div>\n<div itemprop=\"articleBody\">\n<p>If you lend your <strong>professional services<\/strong> through a web-based <strong>WordPress<\/strong> at the same time you can <strong>provide customer support<\/strong>. In this <strong>tutorial<\/strong> <strong>by CourseWpress<\/strong>.com we tell you how.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Como-brindar-soporte-al-cliente-en-WordPress\"><\/span>How to provide customer support in WordPress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>There are several ways to support your customers. Luckily in <strong>WordPress<\/strong> There are different tools that make your work easier. Some of the alternatives can even be combined.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%C2%BFQue-se-necesita-para-brindar-soporte-al-cliente-en-WordPres\"><\/span>What is needed to provide customer support in WordPres?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The needs will vary depending on the <strong>support dynamics<\/strong> that you want to offer to your customers. But as a general rule, a system with customer support services implies that you must:<\/p>\n<ul>\n<li><strong>Systematize<\/strong> your processes<\/li>\n<li>Organize your tasks<\/li>\n<li>A long list of organizational and administrative items that escape the purpose of this tutorial.<\/li>\n<li>And of course, the right tools that we list below.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Brindar-soporte-al-cliente-con-FAQs\"><\/span>Provide customer support with FAQs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If instead of providing a service you sell, as an example, a product such as:<\/p>\n<ul>\n<li>Software,<\/li>\n<li>Some template,<\/li>\n<li>A plugins<\/li>\n<li>Or a course.<\/li>\n<\/ul>\n<p>Maybe your potential customers want to know more about the product you offer. Sometimes in the copy of the <strong>landing page<\/strong> not all information fits. This is why when someone has any doubts, the healthiest thing to do is direct them to the area of: <strong>Frequents Answers Questions<\/strong>.<\/p>\n<p>There are a few plugins available in the WordPress plugin repository. <strong>Frequent questions<\/strong>. We have tried a few, we list the best ones.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Quick-and-Easy-FAQs\"><\/span>Quick and Easy FAQs<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1382\" src=\"https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2020\/12\/QuickandEasyFAQs.gif\" alt=\"QuickandEasyFAQs\" width=\"896\" height=\"426\"\/><\/p>\n<p>What we like about <strong>Quick and Easy FAQs <\/strong>is that it makes it possible to organize all the questions and answers of this section of <strong>attractive shape<\/strong>. You do not need to put code or be a design crack. At the same time it is light, and yes, it is quick and easy.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Ultimate-FAQs\"><\/span>Ultimate FAQs<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1383\" src=\"https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2020\/12\/UltimateFAQ.png\" alt=\"\" width=\"896\" height=\"405\"  \/><\/strong><\/p>\n<p><strong>Ultimate FAQs <\/strong>takes the subject of design to other levels. It offers a lot of options in a visually appealing way. At the same time compatible with <strong>WooCommerce.<\/strong><\/p>\n<p>With<strong> Ultimate FAQs <\/strong>it is feasible to create:<\/p>\n<ul>\n<li>Responsive FAQ Sections<\/li>\n<li>Questions grouped by category<\/li>\n<li>Accordion designs, <strong>drop down<\/strong><\/li>\n<li>Spaces for <strong>users leave your comments<\/strong> on the answers offered.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"FAQs-sin-plugins\"><\/span>FAQs without plugins<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you want to put your FAQ section without installing additional plugins it is feasible. And there are several alternatives. Remember that a FAQ section is nothing more than a page with useful information.<\/p>\n<p>This is why you can organize a powerful FAQ using <strong>tools<\/strong> that you already have installed:<\/p>\n<ul>\n<li>Using your <strong>page builder<\/strong>. If you use a <strong>visual designer<\/strong> Well you can take advantage of the <strong>accordions<\/strong> and <strong>drop down modules<\/strong> that these tools offer. We have talked about these tools extensively here: The best visual builders for WordPress.<\/li>\n<li>Adding an index or a <strong>table of Contents<\/strong>. Easy, build a page or an entry with all the answers to the <strong>frequent questions<\/strong> you insert a table of contents at the beginning and voila.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Soporte-por-medio-de-de-chats\"><\/span>Chat support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A <strong>support chat<\/strong> it will not only give you a touch of <strong>professionalism<\/strong> to your website for the sale of services or products. At the same time, it will make your customers feel well cared for. It is that when you are a customer, there is nothing like being able to interact directly with the support service people.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Facebook-Messenger-for-WordPress\"><\/span>Facebook Messenger for WordPress<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1384\" src=\"https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2020\/12\/LiveChat-with-FacebookMessenger.gif\" alt=\"\" width=\"638\" height=\"144\"\/><\/p>\n<p>They say that one of the golden rules to keep your <strong>happy customers<\/strong> is to provide a <strong>first-rate support<\/strong>. And with a chat of <strong>Facebook Messenger <\/strong>on your website you would be getting very close to fulfilling it.<\/p>\n<p>Why?<\/p>\n<p>Because everyone uses <strong>Facebook Messenger.<\/strong><\/p>\n<p>This plugin from the people of <strong>Zotabox<\/strong> installs and activates easily. More than 20,000 webmasters trust him.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"WP-Live-Chat-Support\"><\/span>WP Live Chat Support<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1385\" src=\"https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2020\/12\/WP-Live-Chat-Support.png\" alt=\"\" width=\"896\" height=\"414\"  \/><\/p>\n<p>If it were to choose an undisputed champion among the <strong>chat plugins<\/strong> without any doubt it would be the <strong>WP Live Chat Support.<\/strong><\/p>\n<p>We (more than 60,000 <strong>webmaster<\/strong> more) we used it before there was Facebook Messenger. And works.<\/p>\n<p>It receives constant updates and has a very active community behind it, ready to collaborate. A more than recommended tool.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Sistemas-especializados-en-soporte-al-cliente\"><\/span>Systems specialized in customer support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If he <strong>FAQ<\/strong> and the chat are not enough for your case, you can rest easy. You are from <strong>Congratulations<\/strong>. There are tools that offer advanced packages <strong>customer support management<\/strong>.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"WSDesk\"><\/span>WSDesk<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1387\" src=\"https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2020\/12\/WSDesk.jpg\" alt=\"WSDesk\" width=\"905\" height=\"417\"  \/><\/p>\n<p>WSDesk is a freemium plugin that takes care of enabling <strong>support tickets<\/strong>. If you have a large company or a business that handles multiple support requests per day at your disposal, this is a good option.<\/p>\n<p>\u00a0<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Awesome-Support\"><\/span>Awesome Support<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-1388\" src=\"https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2020\/12\/Awesome-Support-\u2013-WordPress-HelpDesk-Support-Plugin-1024x573.png\" alt=\"https:\/\/www.cursowpress.com\/wp-content\/uploads\/2018\/06\/Awesome-Support-\u2013-WordPress-HelpDesk-Support-Plugin.png\" width=\"1024\" height=\"573\"  \/><\/p>\n<p>Awesome Support is <strong>complete and friendly<\/strong>. One of the things we look for when installing a support platform is that it be <strong>functional and easy to understand<\/strong>. It usually happens in this area, tools that end up being a headache or <strong>take a long time<\/strong> to be configured.<\/p>\n<p>The <strong>Awesome Support<\/strong> it is simple and easy to install and very complete.<\/p>\n<p>You can try a demo is the following url address:<\/p>\n<p><strong>asdemo.flywheelsites.com<\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"En-resumen\"><\/span>In summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Toast <strong>Customer Support<\/strong> is an important part of the <strong>provision of a service<\/strong> through the web. Remember that <strong>tools<\/strong> they will help you in the <strong>technical section<\/strong> but the administrative and support work has to be provided by you.<\/p>\n<p>If you want to be a <strong>expert<\/strong> in web development and everything related to the world of <strong>WordPress<\/strong> sign up for <strong>best online course in Spanish from the best content manager: WordPress.org<\/strong><\/p>\n<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>Si prestas tus servicios profesionales por medio de de una web basada en WordPress al mismo tiempo puedes brindar soporte al cliente. En este tutorial de CursoWpress.com te decimos c\u00f3mo&#8230;.<\/p>","protected":false},"author":1,"featured_media":95581,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1351],"tags":[],"class_list":["post-95580","post","type-post","status-publish","format-standard","has-post-thumbnail","category-wordpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>C\u00f3mo brindar soporte al cliente en WordPress - R Marketing Digital<\/title>\n<meta name=\"description\" content=\"Si prestas tus servicios profesionales por medio de de una web basada en WordPress al mismo tiempo puedes brindar soporte al cliente. 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