{"id":134382,"date":"2022-10-09T04:38:01","date_gmt":"2022-10-09T02:38:01","guid":{"rendered":"https:\/\/rmarketingdigital.com\/guias\/%e2%9c%85-error-al-corregir-la-negociacion-del-protocolo-de-teamviewer\/"},"modified":"2021-05-21T00:57:46","modified_gmt":"2021-05-20T22:57:46","slug":"%e2%9c%85-error-al-corregir-la-negociacion-del-protocolo-de-teamviewer","status":"publish","type":"post","link":"https:\/\/rmarketingdigital.com\/en\/guias\/%e2%9c%85-error-al-corregir-la-negociacion-del-protocolo-de-teamviewer\/","title":{"rendered":"\u2705 Error fixing TeamViewer protocol negotiation"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/rmarketingdigital.com\/en\/guias\/%e2%9c%85-error-al-corregir-la-negociacion-del-protocolo-de-teamviewer\/#Para-solucionar-el-problema-de-modo-que-el-control-remoto-pueda-conectarse-correctamente-a-traves-de-TeamViewer-pruebe-la-siguiente-solucion\" >To fix the issue so that the remote control can successfully connect via TeamViewer, try the following solution:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/rmarketingdigital.com\/en\/guias\/%e2%9c%85-error-al-corregir-la-negociacion-del-protocolo-de-teamviewer\/#Reinicio-del-enrutador\" >router reset<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/rmarketingdigital.com\/en\/guias\/%e2%9c%85-error-al-corregir-la-negociacion-del-protocolo-de-teamviewer\/#Inhabilitar-el-firewall-de-Windows\" >Disable Windows Firewall<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/rmarketingdigital.com\/en\/guias\/%e2%9c%85-error-al-corregir-la-negociacion-del-protocolo-de-teamviewer\/#Actualizar-TeamViewer\" >Update TeamViewer<\/a><\/li><\/ul><\/nav><\/div>\n<div itemprop=\"text\">\n<p><strong>RECOMMENDED: <a rel=\"nofollow\" href=\"http:\/\/www.reimageplus.com\/includes\/router_land.php?tracking=BT&amp;adgroup=WindowsBulletinTop&amp;exec=run\"><span style=\"color:#0000FF\">Click here to fix Windows errors and get the most out of your system performance<\/span><\/a><\/strong>\n<\/p>\n<p>If you see the error &quot;Protocol negotiation failed&quot; in TeamViewer, we have compiled some fixes below.<\/p>\n<p><img alt='fix-teamviewer-protocol-negotiation-failed-4311409' loading=\"lazy\" class=\"alignnone size-full wp-image-17400\" src='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Fix-TeamViewer-Protocol-Negotiation-Failed-4311409.jpg' width='600' height='410' srcset='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Fix-TeamViewer-Protocol-Negotiation-Failed-4311409.jpg 600w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Fix-TeamViewer-Protocol-Negotiation-Failed-4311409-300x205.jpg 300w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Fix-TeamViewer-Protocol-Negotiation-Failed-4311409-16x12.jpg 16w' sizes=\"auto, (max-width: 600px) 100vw, 600px\"><\/p>\n<p>According to the TeamViewer (TV) support community, this error occurs when connecting to a remote or other server or host using TeamViewer.<\/p>\n<p>If there is a connection obstacle, you will receive a protocol negotiation error message. Try again.&quot;<\/p>\n<p>According to TeamViewer, the reason for this error is said to be that it received the incoming connection on the TeamViewer host, but the actual remote control session was interrupted and thus not established.<\/p>\n<p>There are many reasons that can cause TeamViewer protocol negotiation to fail. To fix the issue so that the remote control can successfully connect via TeamViewer, try the following solution.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Para-solucionar-el-problema-de-modo-que-el-control-remoto-pueda-conectarse-correctamente-a-traves-de-TeamViewer-pruebe-la-siguiente-solucion\"><\/span><span class=\"ez-toc-section\" id=\"To_solve_the_problem_so_that_the_remote_control_can_connect_correctly_via_TeamViewer_try_the_following_solution\"><\/span>To fix the issue so that the remote control can successfully connect via TeamViewer, try the following solution:<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li>Restart TeamViewer by closing the TeamViewer application on the host and then restart it.<\/li>\n<li>Restart the TeamViewer service in Control Panel services, essentially for TeamViewer.<br \/>that is configured to start with Windows and\/or has unattended access.<\/li>\n<li>Turn off your firewall, including Windows Firewall or a third-party firewall.<\/li>\n<li>Disable IPS (Intrusion Prevention System).<\/li>\n<li>Disable virus protection or exclude the TeamViewer executable or folder from scanning.<\/li>\n<li>Uninstall and reinstall TeamViewer.<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Reinicio-del-enrutador\"><\/span><span class=\"ez-toc-section\" id=\"Resetting_the_router\"><\/span>router reset<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img alt='power-cycle-the-router-modem-3767181' loading=\"lazy\" class=\"alignnone size-full wp-image-14547\" src='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Power-Cycle-the-Router-Modem-3767181.jpg' width='768' height='513' srcset='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Power-Cycle-the-Router-Modem-3767181.jpg 768w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Power-Cycle-the-Router-Modem-3767181-300x200.jpg 300w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Power-Cycle-the-Router-Modem-3767181-16x12.jpg 16w' sizes=\"auto, (max-width: 768px) 100vw, 768px\"><\/p>\n<p>Try to reset your router.<\/p>\n<ol>\n<li>Turn off your router and unplug it from the power source for about 10-20 seconds.<\/li>\n<li>Press any button on the router to dissipate any remaining power.<\/li>\n<li>Afterwards, reconnect the router to the power source and turn it on.<\/li>\n<li>When the router is ready, try TeamViewer again.<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Inhabilitar-el-firewall-de-Windows\"><\/span><span class=\"ez-toc-section\" id=\"Disable_the_Windows_firewall\"><\/span>Disable Windows Firewall<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img alt='turn-windows-firewall-on-or-off-5461096' loading=\"lazy\" class=\"alignnone size-full wp-image-1087\" src='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Turn-Windows-Firewall-on-or-off-5461096.png' width='221' height='300' srcset='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Turn-Windows-Firewall-on-or-off-5461096.png 221w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Turn-Windows-Firewall-on-or-off-5461096-9x12.png 9w' sizes=\"auto, (max-width: 221px) 100vw, 221px\"><\/p>\n<p>As previously mentioned, the problem may be due to the functionality of the Windows firewall. In this circumstance, you need to temporarily disable the Windows firewall to see if the connection is successful. Here&#039;s how to do it:<\/p>\n<ol>\n<li>Press the Windows button to open the Start menu.<\/li>\n<li>Open Control Panel, then go to System and Security &gt; Windows Defender Firewall.<\/li>\n<li>Click &#039;Enable or disable Windows Defender Firewall&#039; on the left side.<\/li>\n<li>In the public and private network settings, select &#039;Turn off Windows Defender Firewall&#039;.<\/li>\n<li>Click OK, then try connecting.<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Actualizar-TeamViewer\"><\/span><span class=\"ez-toc-section\" id=\"Update_TeamViewer\"><\/span>Update TeamViewer<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img alt='update-teamviewer-8693548' loading=\"lazy\" class=\"alignnone size-full wp-image-17401\" src='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/update-teamviewer-8693548.jpg' width='999' height='683' srcset='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/update-teamviewer-8693548.jpg 999w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/update-teamviewer-8693548-300x205.jpg 300w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/update-teamviewer-8693548-768x525.jpg 768w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/update-teamviewer-8693548-16x12.jpg 16w' sizes=\"auto, (max-width: 999px) 100vw, 999px\"><\/p>\n<p>If the above solutions don&#039;t work for you, it may result in a version conflict between your system and the target system. This way you make sure that the software is running on the latest version and no updates are required for installation.<\/p>\n<p><a rel=\"nofollow noopener\" href=\"https:\/\/community.teamviewer.com\/t5\/General-Questions\/Protocol-negotiation-failed\/td-p\/24721\" target=\"_blank\">https:\/\/community.teamviewer.com\/t5\/General-Questions\/Protocol-negotiation-failed\/td-p\/24721<\/a><\/p>\n<p><strong>RECOMMENDED: <a rel=\"nofollow\" href=\"http:\/\/www.reimageplus.com\/includes\/router_land.php?tracking=BT&amp;adgroup=WindowsBulletinBottom&amp;exec=run\"><span style=\"color:#FF0000\">Click here to fix Windows errors and get the most out of your system performance<\/span><\/a><\/strong>\n<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>RECOMENDADO: Haga clic aqu\u00ed para corregir errores de Windows y aprovechar al m\u00e1ximo el rendimiento del sistema Si aparece el error \u00abError en la negociaci\u00f3n del protocolo\u00bb en TeamViewer, hemos&#8230;<\/p>","protected":false},"author":1,"featured_media":134383,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1382],"tags":[],"class_list":["post-134382","post","type-post","status-publish","format-standard","has-post-thumbnail","category-guias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v28.2) - 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