{"id":133425,"date":"2022-08-04T15:32:57","date_gmt":"2022-08-04T13:32:57","guid":{"rendered":"https:\/\/rmarketingdigital.com\/guias\/%e2%9c%85-arreglar-la-imposibilidad-de-cargar-los-resultados-del-directorio-en-skype-en-windows-10\/"},"modified":"2021-05-19T05:14:06","modified_gmt":"2021-05-19T03:14:06","slug":"%e2%9c%85-arreglar-la-imposibilidad-de-cargar-los-resultados-del-directorio-en-skype-en-windows-10","status":"publish","type":"post","link":"https:\/\/rmarketingdigital.com\/en\/guias\/%e2%9c%85-arreglar-la-imposibilidad-de-cargar-los-resultados-del-directorio-en-skype-en-windows-10\/","title":{"rendered":"\u2705 Fix unable to load directory results in Skype on Windows 10"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/rmarketingdigital.com\/en\/guias\/%e2%9c%85-arreglar-la-imposibilidad-de-cargar-los-resultados-del-directorio-en-skype-en-windows-10\/#Permitir-el-acceso-al-firewall\" >Permitir el acceso al firewall<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/rmarketingdigital.com\/en\/guias\/%e2%9c%85-arreglar-la-imposibilidad-de-cargar-los-resultados-del-directorio-en-skype-en-windows-10\/#Borrar-la-carpeta-sharedxml\" >Borrar la carpeta shared.xml<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/rmarketingdigital.com\/en\/guias\/%e2%9c%85-arreglar-la-imposibilidad-de-cargar-los-resultados-del-directorio-en-skype-en-windows-10\/#Apague-temporalmente-el-firewall-de-Windows-Defender\" >Apague temporalmente el firewall de Windows Defender<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/rmarketingdigital.com\/en\/guias\/%e2%9c%85-arreglar-la-imposibilidad-de-cargar-los-resultados-del-directorio-en-skype-en-windows-10\/#Como-eliminar-la-carpeta-de-cache-de-Skype\" >C\u00f3mo eliminar la carpeta de cach\u00e9 de Skype<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/rmarketingdigital.com\/en\/guias\/%e2%9c%85-arreglar-la-imposibilidad-de-cargar-los-resultados-del-directorio-en-skype-en-windows-10\/#10Reinstale-la-aplicacion-de-Skype\" >(*10*)Reinstale la aplicaci\u00f3n de Skype<\/a><\/li><\/ul><\/nav><\/div>\n<div itemprop=\"text\">\n<p><strong>RECOMMENDED: <a rel=\"nofollow\" href=\"http:\/\/www.reimageplus.com\/includes\/router_land.php?tracking=BT&amp;adgroup=WindowsBulletinTop&amp;exec=run\"><span style=\"color:#0000FF\">Click here to fix Windows errors and get the most out of your system performance<\/span><\/a><\/strong>\n<\/p>\n<p>Skype es una popular herramienta de comunicaci\u00f3n que posibilita realizar llamadas de voz y videoconferencias entre computadoras, tabletas, tel\u00e9fonos inteligentes e inclusive dispositivos de juego.  Hoy en d\u00eda, el software es propiedad de Microsoft y se incluye en todas las instalaciones de Windows 10.  Aunque es una aplicaci\u00f3n s\u00f3lida, en algunos casos puede haber algunos problemas, que veremos hoy.  En esta \u00faltima entrega de nuestra serie de soluci\u00f3n de problemas, corregiremos el error \u00abNo se pueden descargar los resultados del directorio\u00bb de Skype.<\/p>\n<figure class=\"wp-block-image size-large\"><img alt='fixing-unable-to-load-directory-results-in-skype-on-windows-10-6000786' loading=\"lazy\" width='708' height='1013' src='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Fixing-Unable-to-Load-Directory-Results-in-Skype-on-Windows-10-6000786.png' class=\"wp-image-29740\" srcset='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Fixing-Unable-to-Load-Directory-Results-in-Skype-on-Windows-10-6000786.png 708w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Fixing-Unable-to-Load-Directory-Results-in-Skype-on-Windows-10-6000786-210x300.png 210w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Fixing-Unable-to-Load-Directory-Results-in-Skype-on-Windows-10-6000786-8x12.png 8w' sizes=\"auto, (max-width: 708px) 100vw, 708px\"><\/figure>\n<p>Antes de realizar cualquiera de los pasos de soluci\u00f3n de problemas recomendados que se enumeran a continuaci\u00f3n, es mejor reiniciar primero la computadora.  Esta acci\u00f3n actualizar\u00e1 el sistema operativo y eliminar\u00e1 cualquier dato temporal da\u00f1ado que pueda estar provocando el problema.<\/p>\n<p>Hay varios factores que pueden causar este problema particular de Skype, desde problemas de conectividad hasta aplicaciones da\u00f1adas.  Estos son los pasos de soluci\u00f3n de problemas que puede seguir para solucionar este problema.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Permitir-el-acceso-al-firewall\"><\/span><span class=\"ez-toc-section\" id=\"Allow_firewall_access\"><\/span>Permitir el acceso al firewall<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<figure class=\"wp-block-image size-large\"><img alt='allow-dynamic-link-manager-access-through-your-firewall-1024x534-7432741' loading=\"lazy\" width='1024' height='534' src='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Allow-Dynamic-Link-Manager-Access-Through-Your-Firewall-1024x534-7432741.png' class=\"wp-image-26785\" srcset='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Allow-Dynamic-Link-Manager-Access-Through-Your-Firewall-1024x534-7432741.png 1024w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Allow-Dynamic-Link-Manager-Access-Through-Your-Firewall-1024x534-7432741-300x156.png 300w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Allow-Dynamic-Link-Manager-Access-Through-Your-Firewall-1024x534-7432741-768x401.png 768w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Allow-Dynamic-Link-Manager-Access-Through-Your-Firewall-1024x534-7432741-16x8.png 16w' sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"><\/figure>\n<p>El firewall de Windows a veces puede evitar que ciertas caracter\u00edsticas de una aplicaci\u00f3n se comuniquen con el servidor y, de esta manera, causar problemas con la aplicaci\u00f3n.  En este punto, otorgamos acceso a las aplicaciones en el firewall.<\/p>\n<ul>\n<li>Haga clic en el men\u00fa \u00abInicio\u00bb y abra el icono \u00abPreferencias\u00bb.<\/li>\n<li>Haga clic en la opci\u00f3n Actualizaci\u00f3n y seguridad.<\/li>\n<li>Seleccione Seguridad de Windows en el panel izquierdo.<\/li>\n<li>En la opci\u00f3n de seguridad de Windows, seleccione \u00abFirewall y protecci\u00f3n de red\u00bb.<\/li>\n<li>Ahora haga clic en \u00abPermitir la aplicaci\u00f3n a trav\u00e9s del firewall\u00bb.<\/li>\n<li>Haga clic en \u00abCambiar configuraci\u00f3n\u00bb para brindar derechos de administrador.<\/li>\n<li>Despl\u00e1cese hacia abajo y aseg\u00farese de que Skype est\u00e9 permitido en redes tanto \u00abprivadas\u00bb como \u00abp\u00fablicas\u00bb.<\/li>\n<li>Haga clic en Aceptar, inicie la aplicaci\u00f3n y vea si el error persiste.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Borrar-la-carpeta-sharedxml\"><\/span><span class=\"ez-toc-section\" id=\"Delete_the_sharedxml_folder\"><\/span>Borrar la carpeta shared.xml<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<figure class=\"wp-block-image size-large\"><img alt='delete-the-shared-xml-folder-2566096' loading=\"lazy\" width=\"395\" height=\"201\" src='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Delete-the-shared.xml-folder-2566096.png' class=\"wp-image-29739\"><\/figure>\n<p>Si la carpeta shared.xml est\u00e1 da\u00f1ada, el problema se puede solucionar.  Podemos eliminarlo para arreglar el problema.  Evita preocuparte;  el archivo se regresar\u00e1 a crear.<\/p>\n<ul>\n<li>Pulse Win + R para abrir la ventana de inicio.  Adem\u00e1s escriba origin% appdata%  skype.<\/li>\n<li>Pulse Ingresar para abrir la carpeta con la informaci\u00f3n de la aplicaci\u00f3n de Skype.<\/li>\n<li>Busque el archivo shared.xml en esa carpeta.  El archivo adem\u00e1s se puede guardar f\u00e1cilmente en la carpeta compartida.<\/li>\n<li>Reinicie su sistema.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Apague-temporalmente-el-firewall-de-Windows-Defender\"><\/span><span class=\"ez-toc-section\" id=\"Temporarily_turn_off_the_Windows_Defender_firewall\"><\/span>Apague temporalmente el firewall de Windows Defender<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>El firewall de Windows Defender puede interferir con las funciones legales de Skype y otras aplicaciones de Windows.  Podemos desactivar temporalmente el firewall de Windows Defender para aislar el problema.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Como-eliminar-la-carpeta-de-cache-de-Skype\"><\/span><span class=\"ez-toc-section\" id=\"How_to_clear_the_Skype_cache_folder\"><\/span>C\u00f3mo eliminar la carpeta de cach\u00e9 de Skype<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<figure class=\"wp-block-image size-large\"><img alt='delete-the-cache-folder-for-skype-4483677' loading=\"lazy\" width=\"401\" height=\"333\" src='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/Delete-the-cache-folder-for-Skype-4483677.png' class=\"wp-image-29738\"><\/figure>\n<ul>\n<li>Una carpeta de cach\u00e9 da\u00f1ada puede impedir que se cargue el directorio de Skype.  Podr\u00edamos eliminarlo de esta manera:<\/li>\n<li>Pulse Win + R para abrir la ventana Ejecutar y escriba el comando% appdata%.  Pulse Ingresar para abrir la carpeta AppData reubicable.<\/li>\n<li>Restablezca la carpeta de Skype y elim\u00ednela.<\/li>\n<li>Reinicie su sistema y vea si esto resuelve su problema.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"10Reinstale-la-aplicacion-de-Skype\"><\/span>(*10*)<\/span>Reinstale la aplicaci\u00f3n de Skype<span class=\"ez-toc-section-end\"><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<figure class=\"wp-block-image size-large\"><img alt='uninstall-skype-settings-3289372' loading=\"lazy\" width='813' height='394' src='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/uninstall-skype-settings-3289372.jpg' class=\"wp-image-16442\" srcset='https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/uninstall-skype-settings-3289372.jpg 813w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/uninstall-skype-settings-3289372-300x145.jpg 300w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/uninstall-skype-settings-3289372-768x372.jpg 768w, https:\/\/rmarketingdigital.com\/wp-content\/uploads\/2021\/05\/uninstall-skype-settings-3289372-16x8.jpg 16w' sizes=\"auto, (max-width: 813px) 100vw, 813px\"><\/figure>\n<p>En algunos casos, sus archivos de Skype pueden faltar o estar da\u00f1ados.  Si esto ocurre, puede resultar \u00fatil reinstalar la aplicaci\u00f3n de Skype.<\/p>\n<ul>\n<li>Haga clic en el bot\u00f3n Inicio, despu\u00e9s haga clic en el icono de engranaje para abrir la ventana Configuraci\u00f3n.<\/li>\n<li>Vaya a Aplicaciones> Aplicaciones y permisos.<\/li>\n<li>Busque la aplicaci\u00f3n de Skype.  Haz un clic derecho y selecciona Desinstalar.<\/li>\n<li>Luego de desinstalar la aplicaci\u00f3n, reinicie su sistema.<\/li>\n<\/ul>\n<p><strong>RECOMMENDED: <a rel=\"nofollow\" href=\"http:\/\/www.reimageplus.com\/includes\/router_land.php?tracking=BT&amp;adgroup=WindowsBulletinBottom&amp;exec=run\"><span style=\"color:#FF0000\">Click here to fix Windows errors and get the most out of your system performance<\/span><\/a><\/strong>\n<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>RECOMMENDED: Click here to fix Windows errors and maximize system performance Skype is a popular communication tool that makes it possible to make voice calls\u2026<\/p>","protected":false},"author":1,"featured_media":133426,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1382],"tags":[],"class_list":["post-133425","post","type-post","status-publish","format-standard","has-post-thumbnail","category-guias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v28.2) - 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