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RECOMMENDED: Click here to fix Windows errors and get the most out of your system performance

Error 807 for PPTP and L2TP is a general connection error which means it can be caused by high latency, port blocking, or packet loss on your network. In some cases, the 807 can be combined with the 628 and 619 errors.


If the connection attempt fails due to error 807, try connecting again. In most cases, a few connection attempts are enough to determine a successful connection and fix the problem.

VPN connection error 807 has more to do with the VPN server than your device.

The 807 error indicates that a connection to the VPN server was lost primarily due to latency issues on the Internet or because the VPN server reached its maximum capacity.

In both cases, the connection request is dropped before it even has a chance to reach the VPN server.

Make sure the server you are connecting to does not have a high ping time.

Open the Server Location window (Pin icon), click the refresh icon on the top right and all our server locations will be displayed. For optimal performance, connect to servers that show ping times first in green, and seconds later in yellow. You should avoid servers with red ping times if connection problems occur.

Modify VPN settings

If you are getting the 807 VPN error on your computer, your VPN settings may be causing this issue. To fix the problem, you will see that you are changing the VPN security settings.

It is extremely simple to do and you can do it by following these steps:

  • Open the properties of the VPN.
  • Browse in complete safety
  • Change the connection type to Pass-through Tunneling Protocol (PPTP).

Check if the problem persists. Some clients recommend using the auto parameter instead of PPTP, so you should try that as well.

Check your firewall


If you are receiving VPN error 807, the problem is likely caused by your firewall. To fix the problem, you need to find your VPN client in your firewall and make sure your VPN can pass through it.

If your VPN can get through your firewall, you can try disabling it entirely. If you're using a third-party firewall, temporarily disable it and see if it resolves the issue.


VPN error 807 The most common VPN errors are 619 and 800. If the steps above don't work for you, contact your VPN administrator and have your connection checked. If you have any more questions about VPN error 807, please comment below.

RECOMMENDED: Click here to fix Windows errors and get the most out of your system performance