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Error code 0xc00d36b4 is displayed when Windows 10 users try to play some files using the built-in Groove music player. If the file triggering this error is to be played as part of a playlist, the application automatically ignores it and starts playing the next one.

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El problema suele deberse a un formato de archivo o códec incompatible. De esta manera, las soluciones incluyen la conversion del formato de archivo o la instalación del códec de soporte. Si el video no se reproduce inclusive luego de la conversión de video o la instalación del códec, significa que el archivo de video se ha dañado y necesita un software de reparación de video.

Causes of error 0xc00d36c4

The 0xc00d36c4 code in the video is a Windows error that occurs when:

  • The player does not support the video file format.
  • The file width is incorrect or
  • The video file is corrupted.

Install the necessary codecs.

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As previously mentioned, mp4 files rely on different codes to work properly, and if you do not have these codecs installed, you will not be able to read mp4 files on your Windows 10 computer.

To fix this problem, it is recommended to download and install a codec pack on your computer.

One of the most used codec packs is K-Lite Codec Pack, which you can download here.

If you want to use another codec pack, you are welcome to do so. Once you have downloaded and installed the necessary codecs, MP4 files should work on all media players.

Run the troubleshooter

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Depending on the users, if you cannot play MP4 files on your computer, you should try to fix it.

Windows has built-in troubleshooting mechanisms that can fix various problems, and if you can't play MP4 files, you may be able to fix the problem by basically solving the problem.

To do this, proceed as follows:

  1. Open the Settings app by pressing Windows + I.
  2. When the Settings app opens, go to the Update & security section.
  3. In the left panel, go to the Troubleshooting section. In the right pane, select Video Playback and click Run Troubleshoot.
  4. Follow the on-screen instructions to complete your troubleshooting.

Disable and re-enable Windows Media Player from “Turn Windows feature on or off”

To do this, proceed as follows:

  • Press Start and type "Programs."
  • Select “Programs and Features” from the available list.
  • In the left pane, click Turn Windows features on or off.
  • Expand multimedia functions, disable Windows Media Player. Click Yes to continue and OK to exit and finish, then reboot.
  • After the reboot, go back to Programs and Features, select “Turn Windows features on or off,” select “Windows Media Player,” click OK, and then reboot.

Si dispones de problemas con la aplicación Groove Music, te sugiero que sigas los pasos del siguiente post para ver si te ayuda.

Disable copy protection in Windows Media Player

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De manera predeterminada, Windows Media Player protege los archivos multimedia que graba y hace que be imposible abrirlos en otros reproductores multimedia / de música. Puede desactivar fácilmente esta función. Sigue estos pasos:

1. Click Start, then type Media Player in the search bar. Open the media player.

2. Find “Organize” in the upper left corner of the Windows Media Player window. Click on it and open Options.

3. open Rip Music tab.

4. Uncheck the “Music Copy Protection” box. Click OK to apply the changes.

https://answers.microsoft.com/en-us/windows/forum/all/groove-music-player-error-0xc00d36b4/e19c7c58-1051-428f-beb2-9b773bfcff09

RECOMMENDED: Click here to fix Windows errors and get the most out of your system performance